Pkzz FAQ – Answers to all your questions All in one place

After logging in to pkzz, your records are accessible from two places:

• Betting History: Go to the profile icon and select "My Bets" or "Betting History". Here you can see the date, stake, odds, result, and win/loss record for each bet. You can filter by date – today, last week, last month, or a custom range.
• Transaction History: Go to Profile → "Transaction History" or "Wallet Statement". All deposits, withdrawals, bonus credits, and bet debits and credits are listed separately.

Tap on any bet to see its full details – including settlement time, odds changes, and the reason for the outcome. pkzz displays up to 90 days of records directly in the app or on the website. For older data, email support and it will be sent to you in CSV format.

Some details on pkzz can be updated by you directly, while others require assistance from the support team.

You can do this yourself:

• Profile photo: Go to Profile Settings → Upload Photo.
• Email address: Go to Profile Settings → Email → Confirm with OTP.
• Communication preferences and notification settings.

Must be done through support:

• Mobile Number Change: Verification requires an OTP sent to your old number plus NID identity confirmation. Email us at support@pkzz.best.
• Name correction: A copy of your NID or passport is required. For withdrawals, the name on your account registration must match the name on your ID.
• Date of birth: Once registered, this cannot be changed. If there is an error, you may need to create a new account.

Change requests are typically processed within 24–48 hours.

Live streaming and real-time scores are two separate features on pkzz:

Live Scores & Stats: Tap any live match on pkzz's Sports page to see real-time scores, over-by-over updates, wickets, and run rate. No login required.

Live Stream: To watch a live stream of selected matches on pkzz:

• You must be logged in to your pkzz account.
• Open an ongoing match in the Sports section – if a live stream is available, a "▶ Live" button will appear.
• For some matches, a minimum account balance or an active bet may be required to access the live stream.
• A good-quality stream is available over mobile data or Wi-Fi; on slower connections, you can reduce the stream quality.

Not all matches may be available for live streaming on pkzz. Which matches can be watched depends on broadcasting rights. Matches tagged "Live" on the Sports page are more likely to have a stream available.

KYC (Know Your Customer) on pkzz is an identity verification process. It is typically required for withdrawals of ৳10,000 or more, or if any unusual activity is detected on an account.

What you'll need:

• National ID Card (NID): Clear photos or scans of both the front and back. The name, date of birth, and NID number must be clearly visible.
• Selfie: A selfie holding your NID – taken the same day, in clear lighting.
• Proof of payment method: A screenshot from bKash/Nagad/Rocket showing your mobile number.

How to make a deposit:

• Log in to your pkzz account → Profile → Go to the "Verification" or "KYC" section.
• Upload your documents as instructed.
• Alternatively, you can send an email to support@pkzz.best.

Pkzz typically Within 24–72 hours Complete KYC verification. Once approved, you will be notified via SMS and email. After that, there are no limits on withdrawal amounts.

Deposits to pkzz from bKash, Nagad, or Rocket are typically Within 2–5 minutes reflected in your wallet. Bank transfers may take up to 30 minutes to 1 hour.

If your wallet still hasn't been credited after 10 minutes:

• Please confirm that the transaction was successful in your payment app (bKash/Nagad).
• Check the "Pending" deposits on the pkzz deposit page – any transaction still being processed will appear there.
• Contact pkzz via live chat or at support@pkzz.best and provide: your transaction ID (TxID), the amount, the time it was sent, and the name of the payment method used.

If a deposit fails: If funds do not arrive in your pkzz wallet, they are usually returned to the original payment account within 24 hours. If the amount is not returned, contact support with your TxID – pkzz will follow up with the payment gateway to resolve the issue.

Pkzz displays odds in three main formats — Decimal, Fractional, and American. Most users in Bangladesh are familiar with the Decimal format.

Decimal odds (e.g. 2.50): The simplest method. Just multiply your stake by the odds to get your total return. Example: ৳100 × 2.50 = ৳250 (stake included), meaning a profit of ৳150.

Fractional Odds (e.g., 3/2): The left number is the profit, the right is the stake. A ৳100 bet wins ৳150 in profit (total return ৳250).

How odds work on pkzz:

• The higher the odds, the less likely pkzz considers that outcome to be – but the more you stand to win if it comes through.
• Odds of 1.01 indicate a near-certain outcome — the profit margin is very small.
• Odds of 10.00 indicate an unlikely outcome — a winning bet returns 10 times your stake.

You can change the odds format in pkzz settings. Decimal is the simplest — if you're new, stick with that. pkzz automatically shows your estimated winnings on the bet slip, so you don't need to calculate it yourself.